With our specialist diagnostic equipment, the first stage of any repair is to diagnose the cause of the failure. The more information you can supply as to the history and cause of the fault, the faster we can resolve the issue.
We offer a half hour fixed price inspection at £30 + VAT and usually complete this within 1 business day of you reporting the fault.
You will then be provided with our best estimate of the likely repair cost and timescales that your computer will be out of action and you can decide whether to proceed with the repair or not.
Once the repair is approved, we need to secure your data.
Tech Note: With the falling cost of computer hardware, your data is now the most valuable part of any computer. If you have a failure affecting your hard disk drive and we are unable to read the data, it can cost £500 to send the disk to a data recovery specialist who has clean room facilities in order to get your data back and once a disk has started to fail, there are no guarantees that your data can be recovered at all. 3 pieces of advice: backup, backup and backup!
Generally we remove the hard disk from your PC or laptop, slave it to a test machine and take a copy of your data, with your full permission. We then scan for viruses, cleanup temporary and unwanted files before starting the repair.
Depending on the nature of the repair and availability of parts your machine will be fixed and returned to you as soon as possible. You will also be advised of any precautionary action to help prevent any future occurances as well as any recommended upgrades to your system.
The general advice is don’t delay, if you think that your computer is starting to suffer the initial effects of a problem, then call us for an immediate evaluation. This usually saves you money in the long run.
Most common problems are resolved within the first hour